Guarantee Information
Returns and Exchanges
What is your return policy?
We offer a 14-day return policy for all unworn and unused items in their original packaging. Custom made products, such as personalized shoes, are non-refundable.
How do I request a return or exchange?
Please contact us at [email protected] with your order number and reason for the return. We’ll guide you through the process.
Who covers the cost of returns?
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
Payment and Security
What payment methods do you accept?
We accept major credit cards, PayPal for flexible payment options. Please notice: We just launched and therefore are working hard to give you more options in the future.
Is my payment information secure?
Yes, we use SSL encryption to ensure your personal and payment information is 100% secure.
Can I use gift cards or discount codes?
Yes! Enter your gift card or discount code during checkout to apply it to your order.
General Inquiries
How can I contact customer support?
You can reach us via email at [email protected]. Our team is available Monday to Friday from 9 AM to 5 PM (CET).
Do you offer gift wrapping?
Yes! Add gift wrapping to your order at checkout, and we’ll package your item beautifully.
Where can I find updates about new products?
Sign up for our newsletter or follow us on social media to stay informed about new launches and exclusive offers.